Lost or Damaged Orders

Lost Orders

If your order has been lost in transit, a replacement order will be sent to you. Wacky Shirts for Average Mortals will coordinate with the print-on-demand provider to ensure you get your order.

Criteria for a lost order:
  • Several days have passed since the last day of the estimated delivery window and there are no updates in the tracking link. 
  • The shipping address provided at checkout was correct and complete.
  • The local post office or the shipping carrier has been contacted to attempt to locate the order.
  • The order is not marked as delivered by the shipping carrier.

When to report your order as lost:

  • Please wait for 3 business days to pass from the last day of the estimated delivery window before reporting your order as lost, as it may simply be delayed.
  • Once those 3 business have passed without your order arriving and there no tracking updates, report your order as lost within 14 business days.
How to report your order as lost:

Please send a message through the contact link reporting your order as lost. Please include the following information: 
  • Your order number.
  • Confirm the shipping address provided at checkout was correct.
  • Confirm that the post office or shipping carrier has been contacted and that they can't locate the order.
  • The order is not marked as delivered by the shipping carrier.

Your lost order claim will be communicated urgently to the print-on-demand provider. Once confirmed lost, a replacement order will be produced and shipped to you as soon as possible. You will also receive a new tracking link by email once the replacement order is on its way. 

Orders marked as “Delivered” but not received

If the tracking information states that your package was successfully delivered to your address but you cannot find it, please check with neighbours, porch areas, or your building’s front desk. Unfortunately, orders that the shipping carrier has officially marked as delivered don't qualify for a replacement or refund.

Incorrect Addresses

Please double-check your shipping address at checkout. Even a small error, like a missing apartment number, can lead to delivery failure.

Unfortunately, orders that are lost due to an incorrect or incomplete address provided at checkout don't qualify for a replacement or refund. 

Damaged Orders

    If your item(s) arrive with any damages or manufacturing defects (such as an ink smudge, misprint, or tearing), Wacky Shirts for Average Mortals will coordinate with the print-on-demand provider to ship a replacement as soon as possible.